e111 Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") governs the relationship between the entity operating the e111 online gaming platform ("e111", "we", "us") and each individual who uses the website https://e111.bar ("user", "you").

This Policy describes what types of personal information e111 collects, why it is collected, how it is stored, with whom it may be shared, and what rights you retain regarding your information.

By using the e111 website or registering an account, you are considered to have accepted all terms of this Policy. If you disagree with any part of this Policy, please refrain from using this platform and contact us.

2.1 Identity Information

The following information may be collected from you during account registration and verification:

• Full name and date of birth
• National ID or passport number (when identity verification is required)
• Email address and mobile number
• Residential address

2.2 Financial Information

Information required to process deposits, withdrawals, and transactions is collected. Payment methods on e111 are: bKash, Nagad, Rocket, and bank transfer. Account details associated with these methods may be collected and stored when processing transactions. We do not directly store any bank card numbers or PINs.

2.3 Usage & Activity Information

The following information may be collected automatically while you use the platform:

• Game history, betting records, and account activity
• Login time, session duration, and browsing activity
• Device type, operating system, and browser version
• IP address and approximate geographic location

2.4 Communication Information

When you contact us via our 24/7 live chat support or email ([email protected]), the details of that conversation may be recorded and stored. This is used for service improvement and dispute resolution.

3.1 Service Delivery & Operations

e111 primarily uses collected information for the following purposes:

• Account registration, verification, and management
• Processing deposit and withdrawal transactions (minimum deposit ৳300, minimum withdrawal ৳500)
• Providing gaming services, bonuses, and rewards
• Customer support and complaint resolution

3.2 Security & Compliance

We use information to protect users and prevent unlawful activity:

• Identity verification and fraud prevention
• Ensuring account security and detecting suspicious activity
• Implementing responsible gaming policies and managing self-exclusion
• Ensuring age verification (21+ age restriction)

3.3 Service Improvement

We improve the platform's user experience through anonymous statistical analysis. Information collected for this purpose is never used in a way that could identify any specific individual.

3.4 Communication & Notifications

With your consent, we may contact you regarding the following:

• Important account notifications and security alerts
• Information about bonuses, promotions, and special offers
• Updates on new games or services on the platform

You may opt out of marketing communications at any time.

4.1 What Are Cookies and How Are They Used

Cookies are small text files stored in your browser. e111 uses cookies because they help our platform function correctly and improve your user experience.

We use the following types of cookies:

• Essential Cookies: Required to maintain active login sessions and for authentication
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To understand platform usage anonymously

4.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may affect some core functions of the platform.

5.1 Sharing Information with Third Parties

e111 does not sell your personal information to third parties. However, limited data sharing may occur in the following cases:

• Payment Processors: Information required to process transactions via bKash, Nagad, Rocket, and bank transfer may be shared with the relevant service providers
• Service Providers: Technology partners who assist in operating the platform, all bound by strict confidentiality agreements
• Legal Obligations: In response to a court order or a lawful request from a competent authority

5.2 Data Transfer Protection

All third parties with whom data is shared are contractually bound to us and are obligated to ensure the protection of your information. We ensure that they comply with the standards described in this Policy.

6.1 Technical Security

e111 applies industry-standard security measures to keep your information protected:

• SSL Encryption: Data is secured with SSL/TLS technology during transmission
• Encrypted Storage: Stored data is kept in encrypted form
• Access Controls: Only authorized personnel can access information on a need-to-know basis
• Security Audits: Regular security assessments and firewall protection

6.2 Data Breach Response

In the event of a data security breach, e111 will notify affected users as quickly as possible and take the necessary remedial steps.

6.3 Data Retention Period

Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or prevent fraud.

7.1 Your Rights Regarding Your Information

As an e111 user, you retain the following rights:

• Access: The right to know what information we hold about you
• Right to Rectification: The right to correct inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information under certain circumstances (subject to legal obligations)
• Right to Restrict Processing: The right to request that data processing be limited in certain cases
• Portability: The right to receive your information in a structured format
• Right to Object: The right to object to the processing of your information for marketing purposes

7.2 How to Exercise Your Rights

To exercise any of your rights or to make any data-related request, please contact us. We will review and respond to your request within a reasonable time. Some requests may require identity verification.

e111 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that a minor has opened an account or provided information, that account will be closed immediately and the associated information will be deleted.

If you believe a minor has opened an account on our platform, please contact us at [email protected].

e111 uses technology from various software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt) to deliver gaming services on the platform. These providers may have their own privacy policies. Our privacy policy applies only to the e111 website and its services.

Third-party service providers process information in accordance with our instructions and may not use your information for their own purposes.

e111 reserves the right to amend or update this Privacy Policy as needed. For any significant changes, we will notify registered users via email or through a notice on the platform.

Continued use of the platform after an updated policy is published will be considered acceptance of the new policy. The most recently updated policy will always be available at https://e111.bar/privacy-policy.