e111's Responsible Gaming Commitment
e111 believes that healthy entertainment is the true source of enjoyment. On our platform you will find deposit limits, self-exclusion options, and 24/7 support — so gaming always stays fun.
Our Commitment
e111 believes that online gaming is an entertainment activity — not a guaranteed source of income. Our goal is to ensure every player's experience remains positive, safe, and controlled. On this page you will learn how e111 keeps you protected and where to get help if you ever need it.
Our Protection Features
Setting Deposit Limits
You can set the maximum amount you deposit into your account each day, each week, or each month. Once a limit is set it takes effect immediately. A 72-hour waiting period applies when increasing a limit — giving you enough time to reconsider your decision.
Break & Cool-Off Feature
If you feel you need a break, e111 lets you temporarily close your account for 24 hours, 7 days, or 30 days. During this period you will not be able to log in or make deposits. Your account will be reactivated automatically once the break period ends.
Self-Exclusion
Through e111's self-exclusion feature you can permanently close your account for a period of 6 months to 5 years. During this time no promotional emails or messages will be sent to you. Once self-exclusion is activated it cannot be reversed before the set period ends.
Session Time Limits & Alerts
You can set in advance how long you will play in each session. Once the set time is up you will receive an automatic alert. You will also see on-screen reminders every hour to help keep you aware.
Age Verification — 21+
e111 strictly enforces a 21+ age limit. Age verification is required at registration and ID may be requested in cases of doubt. Protecting minors from gaming is an integral part of our responsibility.
24/7 Support Team
If you feel gaming is becoming a problem, contact e111 via live chat or email at any time. Our team is always ready to help in both Bengali and English. All information is kept confidential.
Warning Signs of Problematic Gambling
If you notice any of the following signs in yourself, e111 asks you to pause and seek help if needed. These signs are not a mark of weakness — they are an expression of self-awareness.
Remember, all protection features on e111 are completely free, and there is no judgement when you speak with our support team.
- You are repeatedly spending beyond your budget and placing larger bets to try to recover money you have lost.
- You are hiding your gaming activity from family, friends, or colleagues, or lying about it.
- You are playing for long periods while neglecting sleep, meals, or other responsibilities.
- You have tried to stop gaming but keep failing.
- You feel restless, anxious, or irritable when you are unable to play.
- You are borrowing money or using funds meant for essential expenses on gaming.
- You are using gaming as your main way to cope with stress, loneliness, or depression.
How to Use Protection Features
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01
Log in to your account
Log in to your e111 account and go to the "Responsible Gaming" section from the profile menu.
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02
Choose Your Limits
Select one or more options from deposit limits, session time limits, or the break feature based on your needs. A detailed description is provided next to each option.
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03
Set the Amount or Time
Choose a specific amount or duration based on your budget and habits. Remember, reducing a limit takes effect immediately; increasing one requires an additional verification period.
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04
Confirm and Save
Confirm your selection. e111 will send a confirmation message to your email. A record of any changes will be visible in your account history.
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05
Get Direct Support If Needed
If you are unable to activate a feature yourself or need an urgent self-exclusion, contact e111's live chat directly — our team will assist you instantly.
Core Principles of Responsible Gaming
Do
- Play for entertainment — not as a source of income
- Set a fixed budget and stick to it
- Take regular breaks and spend time on other activities
- Only spend what you can afford to lose
- Seek support from family or a trusted friend if needed
- Use e111's protection features regularly
Don't
- Don't place larger bets trying to recover money you have lost
- Don't borrow money or break your savings to spend on gaming
- Don't play when you are under stress or feeling low
- Don't make gaming decisions while under the influence of alcohol or medication
- Don't allow anyone under 21 to use your account
- Don't continue gaming beyond your own limits
Need Help? We're Here
Live Chat
e111's live chat is available 24 hours a day, 7 days a week. Chat in Bengali and our trained team will respond right away.
Email Support
If you prefer confidential support, write to us by email. Your identity and information will be kept completely private.
Privacy Guarantee
All responsible gaming communications at e111 are completely confidential. Your information is never shared with any third party.
21+ Age Limit — Strictly Enforced
e111 is for people aged 21 and above only. This is not just a rule — it is our ethical responsibility. We have put several measures in place to protect minors from gaming.
If there are children or teenagers in your household, please use parental control software on your device and keep your e111 login details secure. If you notice any suspicious account activity, contact us immediately.
For ages 21+ only
Age Verification Is Mandatory
- National ID is verified at the time of registration
- Suspicious accounts are automatically reviewed
- Withdrawals cannot be completed without proof of age
- Any family member can report an account on behalf of a minor
Start Playing —
Responsibly
Enjoy your favourite games on e111 in a completely safe way. Set your limits, take breaks, and let entertainment stay entertainment.