e111 Terms & Conditions

This document is a legally binding agreement between you (the user) and e111 (the platform operator). By registering, logging in, or using any service on e111, you confirm that you accept all of these terms. If you do not agree with these terms, please do not use the platform.

The meanings of certain key terms used in these Terms & Conditions are described below. These definitions apply consistently throughout the entire document.

These Terms & Conditions are prepared for users in Bangladesh and must be interpreted accordingly. In the event of any dispute, an English version (if one exists) shall not be considered definitive; the Bengali version is the authoritative text.

To open an account and use services on e111, all of the following conditions must be met:

• You must be at least 21 years of age.
• You are opening an account in your own name and for your own use, not on behalf of anyone else.
• You are not accessing from a country or region where online gaming is completely prohibited.
• You have not previously been banned from e111 for any reason.
• The information you provide is truthful, accurate, and complete.

e111 reserves the right to verify the age of any account. A copy of a national identity card or passport may be requested for verification. Withdrawals may be temporarily suspended until verification is complete.

3.1 One Account Policy

Each user may open only one account. If a single person holds multiple accounts, those accounts will be closed and accumulated bonuses may be cancelled. If multiple members of the same household use the same device or network, each of them must verify their identity separately.

3.2 Accuracy of Account Information

All information provided at registration — name, date of birth, mobile number — must be truthful and accurate. Providing false information may result in account closure and forfeiture of balance.

3.3 Password & Security

You are solely responsible for the security of your account. Please follow the guidelines below:

• Use a strong and unique password.
• Do not share your login credentials with anyone.
• If you notice any suspicious activity, contact support immediately.
• Using another person's account or allowing a third party to use your account is prohibited.

e111 supports the most widely used mobile banking and banking methods in Bangladesh. All transactions are secured by SSL encryption.

4.1 Withdrawal Terms

Account verification must be completed before applying for a withdrawal. Withdrawals will always be processed via the same payment method used for the deposit, unless the support team approves otherwise. e111 reserves the right to suspend or cancel withdrawals in cases of unusual activity.

4.2 Anti-Money Laundering Policy

e111 complies with anti-money laundering (AML) policies. If suspicious or unusual financial activity is detected on an account, that account may be temporarily suspended for investigation and additional information may be requested.

5.1 Welcome Bonus

After making their first deposit on e111, new members will receive a 150% welcome bonus, up to a maximum of ৳20,000. For example, depositing ৳1,000 earns a ৳1,500 bonus, giving a total balance of ৳2,500. Depositing ৳28,000 earns the maximum bonus of ৳20,000, for a total of ৳48,000.

5.2 General Bonus Rules

• Each bonus offer has its own validity period, which will be clearly communicated at the time of the offer.
• If you withdraw your deposited funds before fulfilling the bonus conditions, the bonus and any winnings earned from it may be cancelled.
• Abuse of the bonus programme (such as using multiple accounts to claim benefits) is strictly prohibited.
• e111 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Each user is eligible for each offer once only.

e111's VIP programme has five tiers. Based on regular play, members can advance through the tiers step by step and enjoy increased weekly cashback.

Cashback is calculated weekly and added to the account within a specified timeframe. VIP benefits are not guaranteed to remain unchanged; e111 may restructure the tier system at any time, and members will be notified in advance.

7.1 Casino Games

The e111 casino section features games from world-class providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi. Each game has its own specific rules, which can be viewed after the game loads. Game outcomes are determined entirely by Random Number Generator (RNG) technology.

7.2 Sports Betting

Betting is available on various sports including cricket, football, and kabaddi. Once a bet is confirmed, it cannot be changed. If a match is cancelled or abandoned, the bet amount is generally refunded. Odds may change at any time; the odds at the time of bet confirmation will apply.

7.3 Prohibited Activities

• Playing using bots, automated software, or any other artificial method is prohibited.
• Participation in match fixing or manipulation is strictly prohibited.
• Placing bets from another member's account is prohibited.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage is prohibited, and any winnings obtained in this way will be cancelled.

e111 believes that gaming is a form of entertainment. We are mindful of the wellbeing and financial safety of our members. The following tools are available for responsible gaming:

• Deposit Limits: Set a maximum daily, weekly, or monthly deposit limit.
• Session Time Limits: Restrict the amount of time you spend playing in a single session.
• Self-Exclusion: Temporarily deactivate your account for a set period of time.
• Permanent Closure: Request permanent account closure if needed.

To access these services, contact our support team. For more information, read our Responsible Gaming page.

e111 takes the highest technical and administrative measures to protect members' personal information. All data transmission is kept secure using SSL encryption.

Your information is not sold to third parties. However, limited information may be shared with specific partners in the interest of providing services and preventing fraud. For more details, read our Privacy Policy.

9.1 Cookie Policy

The e111 website uses cookies to ensure smooth operation and to improve the user experience. By using the site, you are considered to have given your consent to the use of cookies.

All content on the e111 platform — logos, designs, text, graphics, software, databases, and other elements — is the exclusive property of e111 or is licensed material. Copying, distributing, or using any of this content commercially without written permission is strictly prohibited.

Use of platform information for personal and non-commercial purposes is permitted, as long as it does not violate these Terms & Conditions.

e111 accepts no liability for the following:

• Temporary service interruptions caused by technical errors or network disruptions.
• Delays or failures in the operations of third-party payment providers.
• Account information being compromised due to the user's own negligence.
• Ordinary losses from gameplay, which are a normal part of the risk of gaming.
• Service suspension due to unforeseen circumstances such as natural disasters, cyberattacks, or government directives.

12.1 Closure at the User's Request

An account closure request can be submitted through the support team at any time. Any remaining balance will be withdrawable before closure; however, bonuses tied to unfulfilled bonus conditions will be cancelled.

12.2 Closure at e111's Initiative

e111 may temporarily suspend or permanently close an account for any of the following reasons:

• Any violation of these Terms & Conditions.
• Providing false information or identity fraud.
• Bonus abuse or fraudulent activity.
• Operating multiple accounts.
• Legal or regulatory reasons.

e111's support team is available 24/7 in both Bengali and English. You can reach us through two channels:

• Live Chat: Instant assistance directly through the chat on the platform.
• Email: [email protected]

For complaints or dispute resolution, please contact the support team first. We are always committed to finding a fair resolution to any issue.

e111 reserves the right to update these terms and conditions at any time. For important changes, members will be notified in advance via email or through the platform. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

The latest terms and conditions will always be available on this page. You are advised to visit regularly to stay informed about updates.

These terms and conditions will be interpreted in accordance with applicable law. Should any dispute arise, an attempt must first be made to resolve it through e111's support team. If a resolution cannot be reached through direct discussion, mediation will be pursued.

If any part of this agreement is found to be invalid or unenforceable, the remaining parts will remain in full effect.

If you have any questions about these terms and conditions, visit our FAQ page or contact the support team directly.